Privacy Policy

The Citizens Foundation (UK) – Who we are

The Citizens Foundation (UK) (abbreviated to TCF-UK) is the UK fundraising office for Pakistan’s largest education NGO, The Citizens Foundation (TCF). At TCF-UK, we raise awareness and funds for TCF to carry out its vital work: to provide quality education to underprivileged children through purpose-built schools located in the heart of Pakistan’s urban slums and rural communities.

We are a charitable private limited company with company number 4075959, and registered charity number 1087864 (England and Wales).

We solely rely on your support and donations. So, we understand and appreciate that your decision to choose us for your donations is your way of showing your confidence in us to carry out our vital work.

You rely on us to keep your information protected and so we work to be as clear as we can, about why we need your personal details and how we’ll use them.

You matter to us, and so does your privacy.

Our legal basis for processing your information

We will always make sure that we consider why we are processing your personal data and identify our legal basis for doing so. Most likely this will be because you have given us your consent. We may also process your data where we are furthering our legitimate aims and have assessed that the processing is not likely to be too intrusive, or to unduly infringe on your rights and freedoms. In legal terms, this is called the “legitimate interests” basis – see below.

In some cases, we have a legal or statutory duty to process information, and we will always comply with any legal requirement.

The Legitimate Interest basis

TCF-UK has a duty to work towards providing, via TCF, a quality education to the underprivileged children of Pakistan who we stand with: to raise funds for and awareness of TCF; to promote ourselves and our work; to responsibly raise as much money as possible to further our charitable aims; and to communicate with our supporter-base and the general public to further our charitable purposes in an effective manner. We always pursue these interests in a respectful manner, with our supporters at the heart of what we do.

Currently, the data we hold on our supporters is comprised of some or all of the following:

  • Name
  • Postal and email addresses
  • Phone numbers
  • Company and job title
  • Gift aid declarations
  • A history of your relationship with TCF-UK (eg. Correspondence, donation history, gift aid, events attended), recorded on our CRM.

We hold this data for past and current donors who have provided contact details; those that have provided signed gift aid declarations; those that have provided contact details when attending and participating in fundraising events; those that have in the past contacted the charity directly or through our fundraisers to express their interest in learning or hearing more about TCF’s work in educating the underprivileged children of Pakistan with a view to future participation in raising funds for and awareness of TCF.

All TCF-UK’s work is related to raising funds for and awareness of TCF and this is the reason you have provided us with your contact details. We will therefore only contact you on matters related to raising funds for and awareness of TCF.

Managing your contact preferences

We want to make sure that we keep in touch with you when, and how you want. All of our email newsletters have an Unsubscribe link. Where this is used, your contact details will be removed from our database.

You are also always welcome to get in touch with TCF-UK’s team to update your preferences in any of the following ways:

  • Email:
  • Telephone: 020 3585 3011
  • Post: The Citizens Foundation (UK), 85 Tottenham Court Road, London W1T 4TQ

We will ensure that our records are updated as soon as possible once we receive your instructions.
In some cases – eg. gift aid, we have a legal or statutory duty to retain and process information, and we will always comply with any legal requirement.

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Google Analytics

Our website uses Google Analytics, which is a website analytics service provided by Google which helps us understand website traffic and usage in order to optimize your experience. By using this website, you consent to the Google Privacy Policy for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

In order to better understand our users’ needs we use Hotjar, a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, etc.). Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Spam Protection

This type of service analyzes the traffic of this website with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

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